Privacy Policy

We collect information in several ways depending on how you interact with us.

1. Personal Information

When you contact us, book an appointment, request a callback, or communicate through our website, phone, email, or WhatsApp, we may collect:

Full Name
Mobile Number
Email Address
Address or Location
Age
Gender
Appointment details
Any information you voluntarily provide through forms or messages

2. Medical & Health Information

As a diagnostic healthcare provider, we collect sensitive medical information necessary to provide our services, including:

Medical history
Referral details from physicians
Diagnostic scan images
Laboratory test results
MRI reports
CT Scan reports
Ultrasound reports
X-Ray reports
Mammography reports
Bone Densitometry reports
EEG reports
NCS reports
Clinical observations and reports

This information is handled with strict confidentiality and in accordance with applicable healthcare and data protection laws in India.

3. Information from Third Parties

We may receive information from:

Referring doctors
Hospitals
Insurance providers
Corporate health partners
Authorized family members or caregivers

This information is used solely to facilitate diagnostic services and patient care.

How We Use Your Information

We use your information to:

Schedule and manage appointments
Perform diagnostic imaging and laboratory services
Generate and deliver medical reports
Share reports with patients and authorized healthcare professionals
Respond to enquiries and support requests
Send appointment confirmations and reminders
Notify patients when reports are ready
Improve our website and patient experience
Maintain medical records
Comply with legal and regulatory obligations
Prevent fraud, misuse, and unauthorized access
Ensure the security and integrity of our healthcare systems

How We Share Your Information

We value your privacy and only share your information when necessary.

Healthcare Providers

We may share your reports and relevant medical information with:

Referring physicians
Specialists
Hospitals
Healthcare professionals involved in your treatment

This is done only to support your medical care.

Trusted Service Providers

We may share limited information with trusted third-party service providers who assist us with:

Website hosting
Appointment management systems
SMS notifications
WhatsApp communication
Email delivery
Payment processing
IT infrastructure and technical support

These providers are contractually required to maintain confidentiality and protect your information.

Legal Requirements

We may disclose information if required by:

Applicable laws
Court orders
Government authorities
Healthcare regulatory bodies

or when necessary to protect our legal rights and comply with statutory obligations.

Data Security

Protecting your medical and personal information is one of our highest priorities.

We implement appropriate administrative, technical, and physical safeguards including:

Secure servers
Restricted access to patient records
Password-protected systems
Secure storage of diagnostic reports and images
Controlled access to medical databases
Regular security monitoring and updates

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

Data Retention

We retain personal and medical information only for as long as necessary to:

Provide healthcare services
Maintain medical records
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements

Diagnostic reports and medical images are retained in accordance with applicable healthcare regulations and record retention requirements in India.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request clarification regarding how your information is used
Withdraw consent for promotional communications
Request updates to your contact information

Requests related to medical records may be subject to applicable healthcare regulations.

To exercise your rights, please contact us using the details below.

Children's Privacy

We provide diagnostic services for patients of all ages.

Information relating to children is collected only with the consent of a parent, legal guardian, or authorized healthcare provider and is used solely for medical diagnosis and treatment.

Third-Party Links

Our website may contain links to third-party websites or services, including:

WhatsApp
Google Maps
Social media platforms

We are not responsible for the privacy practices, policies, or content of these external websites. We encourage users to review their respective privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Legal requirements
Healthcare regulations
Technology
Business operations
Website functionality

Any changes will be posted on this page with an updated Last Updated date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal or medical information, please contact us.

Your Center Diagnostics

Branches: Calicut, Tirur & Vadakara, Kerala, India

Phone:

+91 90610 60000
+91 (495) 237 9022 / 33 / 44

Email: mail@yourcenter.in

Website: https://www.yourcenter.in/

We are committed to addressing your privacy concerns promptly, professionally, and transparently.

Understanding the Information We Collect

Information We Collect